Newsroom

flyEgypt’s new website goes live

published on 2019/10/30

Our new website is now live, including a comprehensive help center and online booking and payment functionality. Please let us know your comments or if you spot any errors on
[email protected].

flyEgypt launches new domestic network

published on 2019/10/29

Egypt’s hybrid airline flyEgypt launches flights from Cairo International Airport to 5 new local destinations starting November 23rd, 2019.

Cairo, Egypt – October 2019 – flyEgypt announced the commencement of its domestic route network in a press conference held at the Royal Maxim Kempinski on the 29th of October, 2019.

The event was attended by the airline’s management team, guests from Egypt’s Civil Aviation authority and members from the press. During the event, Capt. Ihab Tahtawi, flyEgypt’s Chief Executive Officer, reviewed the airline’s history and growth plans. “Launching the domestic network has been a key component of our long-term growth plans, and we’re very excited to be finally seeing this milestone come to life. Not only is it important for us as an airline, but we believe that it helps support tourism and rural employment, which are both critical for Egypt’s national economy,” said Tahtawi.

Karim Baky, the airline’s Chief Commercial Officer then went on to outline details of the new domestic network. At launch, flyEgypt will operate scheduled return flights from Cairo International Airport to Hurghada, Sharm El Sheikh, Marsa Alam, Luxor and Aswan. “We’ll be building up our domestic capacity throughout this year’s winter season and early 2020,” remarked Baky. It is worth noting that tickets are available to book online and through travel agents.

Baky added that flyEgypt will be offering two ticket classes on its domestic flights; Economy class, which includes a complimentary onboard snack, 8kg of cabin baggage allowance, and 21kg of check-in baggage allowance, and Premium Economy class, featuring priority boarding and check-in, seat selection, a complimentary onboard meal, 8kg of cabin baggage allowance and 42kg of check-in baggage allowance. Additional ancillary services would be added later on next year, said Baky.

To coincide with the launch of its domestic service, the airline is also refreshing its identity with an upgraded logo, inspired by the colours and shapes of traditional Nubian architecture. The new brand will also include an uplifted website, a new 15290 hotline for bookings and information, and unique aircraft livery. Updated cabin crew uniform were also showcased, and would be rolled out with the domestic network. “Our new identity represents more than just a new logo; it signifies a more refined vision for the airline and its aspiration to become a recognized Egyptian brand,” said Tahtawi.

Finally, the company also illustrated its new ground handling capabilities, including baggage, catering and aircraft turnaround services. These services give flyEgypt an opportunity to deliver a more consistent product to its passengers, and represent a major achievement for such a young operator. To close, Tahtawi thanked all in attendance, and opened up the floor for questions and answers.

About flyEgypt

flyEgypt started operations in 2015 as a small but ambitious charter airline. Today, they are actively engaged in supporting the revival of Egypt’s tourism industry, by connecting Egyptian destinations with the greater Middle East through scheduled flights alongside their European leisure travel product.

For additional information, please visit fly.eg. For press inquiries, please email [email protected].

flyEgypt selects PAYFORT as its Payment Services Provider

published on 2019/10/01

Egypt’s hybrid airline flyEgypt chooses PAYFORT’s unmatched portfolio of payment services, highly reliable infrastructure, scalability and value-added services.

PAYFORT, an Amazon company, today announced that flyEgypt, a Cairo based hybrid airline chose PayFort to scale its business faster, supporting its expansion and companywide innovation, and delivering payment experiences that will delight their customers. The new solution will also allow the airline to focus on their core values of customer focus and excellence in performance in a way that further improves both passenger experience and payment success ratios.

“Beyond the legislative challenges that affect everyone in the industry, the biggest challenge we face is a lack of local and regional understanding of the LCC/hybrid business model, which is why we chose PAYFORT as our preferred payment service provider,” said Captain Ihab El Tahtawi, Chairman and Chief Executive Officer at flyEgypt. “As we continue to grow, and for the conven-ience of our customers, it becomes increasingly important for us to have a reliable payment ser-vices provider and to widen the range of payment channels available to customers online, whilst keeping the transaction process easy-to-use. The scale that flyEgypt deals with means that custom-er payment transactions are just one element of this process, and we rely on PAYFORT to support us with its vast knowledge and expertise, not only with the airline industry but also international banks, technology providers and card schemes, as we continue to evolve our business.”

“Leading companies in the airlines space are choosing PAYFORT for its operational excellence, con-stant availability, sustained scalability and an unmatched set of payment services that are proven to increase conversion, increase affordability and reduce cost, so that they can focus on their core business,” said Omar Soudodi, Managing Director of PAYFORT. “PAYFORT is the clear leader in these areas and flyEgypt can now rely on PAYFORT to help increase the Payment Success Ratio (PSR) of the ticketing process, not only on a transaction level, but also by taking advantage of ad-vice on how to enhance the customer experience. Customers will also now be able to use local payment methods such as Egypt’s national debit card MEEZA and Saudi Arabia’s national MADA debit card. We are excited to expand our strategic relationship with flyEgypt, working closely to enable innovation at scale and fueling the carrier’s digital transformation.”

The PAYFORT solution will allow customers to make payments using globally recognized payment leaders such as credit & debit cards, plus Egypt’s national debit card MEEZA and Saudi Arabia’s na-tional payment card, MADA. Additional payment networks – namely FAWRY, ValU, Knet and SADAD – will be added in the near future.

PAYFORT’s operational expertise, scalability and industry-leading services and solutions empower flyEgypt to focus on driving an increase of the Electronic Payment Ratio (EPR), decreasing cost of payment transactions and enhancing conversion ratios, as well as drive more traffic to the website.

About PAYFORT

PayFort (an Amazon company) was established in 2013 to solve payment challenges in the Arab World. We offer technology and solutions across major markets in the GCC & Levant countries, op-erating in the UAE, Egypt, Saudi Arabia, Lebanon, and Jordan. Our dedicated team has been helping merchants in different countries around the region in establishing relationships with our acquiring partners, designing payment experiences to increase conversions on various payment channels and to minimize the risk associated with online businesses. In addition to credit card acceptance, Payfort offers many value-added services such as Local payment methods, Tokenization, Fraud Management, Invoicing, Reports & Analytics, Real-Time Monitoring, and Installments. To learn more about PAYFORT, visit payfort.com

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and ser-vices pioneered by Amazon. For more information, visit amazon.com/about and fol-low @AmazonNews.

About flyEgypt

Borne out of a passion for travel, and a belief that bridging cultures can only happen with global mobility, flyEgypt started operations in 2015 as a small but ambitious charter airline. Today, they are actively engaged in the revival of Egypt’s tourism industry, by connecting Egyptian destinations with the greater Middle East through scheduled flights alongside their European leisure travel product. As they continue to grow both their fleet and operations, their vision is to bring the world a little closer to Egypt.

For additional information, please visit flyEgypt.com