IT Technical Support/Help Desk Engineer


Job Specifications • Troubleshooting user problems, software, hardware & mobile. • Install and configure users’ PCs, Mail, and different desktop applications • Support users issues across various IT Systems • Handling user network problems. • Handling user physical reallocation. • Maintaining users’ requests on Service Desk, Phone Calls, and IM. • Tracking and maintaining IT assets on Service Desk. • Troubleshooting, fixing and testing physical network elements (Nodes, Patch Panels, and cables). • Build and update OS system images for various users’ types. • Maintaining laptop backup. • Troubleshooting OS problems and solving application issues. • Report problems feedback and make documentation.


• Bachelor degree in Communications • 2-3 Years Experience in a similar job • Resident of Cairo • Age should be below 27 years • Basic knowledge in administrating MS Active Directory. • Basic knowledge in administrating MS Exchange server. • Strong computer hardware knowledge. • CCNA Certificate preferred. • MCSA 2012 Certificate preferred. • Work under stress. • Teamwork ability. • Hard Worker.